We are an authorized retailer of the designers and collections featured on our website. We only sell genuine merchandise direct from the designers. You can confirm that we are a stockist of Forever Yours by visiting www.foreverbridals.com, Phil Collins by visiting www.philcollinsbridal.co.uk, Opulence by Natalie M at www.opulencebridal.co.uk, and Mori Lee by visiting www.morilee.eu. We are also an Authorized Elegance by Carbonneau retailer for our accessories
You will find most of our bridal gowns and bridesmaid dresses are cheaper than other retail stores. Mainly this is because we try to balance your needs and keep our profits on each dress to a sensible level; we want you to be able to buy the dress you want within the constraints of a budget that most modern brides have to follow.
This is to ensure that the ?Dream Dress? you order really is what you expect; in our experience certain items such as child sizes, sizes over uk30 and maternity gowns need extra help to ensure correct sizes are ordered. In addition to this, the delivery schedule can vary from designer to designer and we want to make sure your dress will arrive in plenty of time for you to arrange any alterations. Finally, as this is a custom order there are no refunds (unless you opt to include a week?s cooling off time in the order, and cancel within that first week) so you need to be happy that you are paying the right price for the right dress.
Orders take between 10 - 20 weeks from the designer to us. Unfortunately, manufacturers do not guarantee their delivery dates since their production can vary. However, the majority of dresses arrive with us in 12 weeks. When you purchase you can opt to include a week?s cooling off time in your order. In this case, we will take payment but not process the order for a week, allowing you to cancel should the need arise. This will delay your order by a week, but we leave the option open to cater for people who require the extra peace of mind.
Many designers offer a Rush service, this does not imply that an order will be "rushed" through production. Just that if time permits and the fabric of a particular style is available, our manufacturer will cut the order. Rush orders arrive in 6 - 8 weeks dependent on the manufacturer. Designers make an extra charge for Rush cuts. If you think that you will need a dress faster than 12 weeks please check with us, for the rush cut surcharge for the dress you desire.
Please place your order as far as in advance of your wedding date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary.
In most cases you should place your Wedding dress order AT LEAST 6 months before the wedding and Bridesmaids orders AT LEAST 5 months before the wedding. This will ensure you receive your order with time to arrange alterations in a relaxed manner. Designers can refuse to accept orders where they feel there is insuffecient time to fullfil the order.
Note designers periodically discontinue their styles without advance notice; we are unable to predict this, most changes occur in September each year but there may be other changes at any time. We do try to put notification online as soon as possible if a style is to be discontinued, with the last date an order can be placed.
All 'custom or made to order' sales are final and cannot be cancelled once placed and the 50% deposit has been paid. As wedding gowns and bridesmaids dresses are very special and are made specifically for your order, we cannot accommodate exchanges or refunds. In addition, we are unable to cancel or make any changes or modifications to any order once it has been placed. Please be sure of the style, size, colour, and any other specifications before submitting your order. Only items held 'in stock' in store and purchased from the website come with a 7 day return period.
Please phone us to make an appointment 01252 517555. We use an appointment system to ensure you receive the highest levels of personal attention and that you and your family and friends are our ONLY customer at the time of the appointment.
We have been told by our customers that they want to feel relaxed and uninterrupted when they visit us. We therefore work BY APPOINTMENT ONLY so each customer has the shop to themselves; if you do turn up and we are in an appointment you will be unable to browse in the shop. So it is always best to make an appointment to avoid the disappointment and frustration that arriving without an appointment may cause.
Designers provide us with swatch cards for use on our appointments. We can arrange for sample swatches of many of our bridesmaids colours. We can email a colour swatch card on request. Please note that colours can appear differently since computer monitors do vary.
We offer several convenient ways to order: during your visit to our shop, over the phone, via email or directly online.
We understand that you may need time to make your decision, or to discuss the final choice with others. In this case you can contact us via email or over the phone to place your order.
Orders over the phone should be made to: 01252 517555. Orders can be placed for certain dresses on our website using our secure online order system.
To place an order via Royal mail please send the details of the designer, style number, colour and your bust, waist and hips measurements with the size to us:
Glamourous Gowns
60 Burleigh Road,
Frimley
Surrey GU16 7EB
Designers only accept orders from authorized retailers such as Glamourous Gowns and will not accept orders directly from a customer. Designers also do not communicate directly with customers regarding an order status. Order information is only given to authorized retailers. Therefore if you have a question regarding your order please contact us.
The payment for your order is due in 2 equal instalments; 50% deposit is payable before we can process your order, and the balance is due prior to despatch of the items to you.
We can take payment via credit or debit card, paypal or bank transfer.
We will accept personal cheques providing you have cleared this with us before purchase; no order will be placed until the cheque has cleared.
We do not offer refunds or exchanges on custom ordered items.
Each manufacturer offers their own size chart, which reflects how they cut their sizes. Please see the Size Charts on our site. It is important that you follow the individual designer's chart to decide your size, DO NOT rely on your high street size. Keep in mind that the measurements are taken to determine the closest size to be ordered and that the garment will not be custom-made to the exact measurements. Almost every gown will need some type of adjustment we do not offer an alteration service. The customer is responsible for the size ordered and or whether or not to order special length, where this is available.
We can accept additional fabric orders at the time of a dress order. Most designers offer their fabric at an additional fee per metre. The minimum amount to order is 1 metre after, which you may order full metres, some designers limit the amount you can order so do check with us. Please contact us for details and prices. Please be aware that fabric orders are not cut at the same time as the dress order and may be cut from a different bolt of material, which can result in dye lot variation.
You will receive an invoice shortly after purchase with order details; price, size, colour and style. We contact our customers by email at various points of the order process. It is imperative the customer includes an email address with their order. If you have questions at any time we will happily answer them, or contact the designer for answers.
Orders are not processed if the payment is declined, we will contact you for an alternative payment.
We notify our customers at various points of the ordering process. We suggest referring to these emails and your order confirmation/invoice first regarding your order status.
Manufacturers do not guarantee their ship dates since their production can vary. Ship dates are subject to change. Manufacturers provide retailers with an estimated shipping date, which we in turn provide to our customers. In particular gowns due for delivery in July and August may be subject to slight delays.
We will ship Worldwide! Orders shipped outside the UK will be sent using Royal Mail International signed for postage with insurance. Shipping charges are dependent on the weight of the dress, the country and size of the parcel. Please contact us for details.
Orders are shipped via special delivery within the UK, so will arrive the day after we send them, before 1pm and require a signature.
If you live locally then this is possible, please let us know if you wish us to arrange this.It is not always possible for wedding dresses to be tried on at the time of collection, particularly if collected on a Saturday. Please note UK postage is included in our prices and there is no discount for collection.
We do not provide alterations. We suggest contacting a professional seamstress/ tailor in your area. They should be experienced in bridal and formal gowns, we can provide names of local seamstresses but it is up to you to check their qualifications and prices.
The available pictures are as posted on our website. We do not have additional pictures to send out to customers.
All gowns and products we offer are new and direct from the designer. We do not accept or offer resale items.
Still have questions? We suggest viewing our Terms & Conditions for additional information or contacting Customer Services.
Also know as Glamorous Gowns, Glamour Gowns, Glam Gowns, GG, GlamourousGowns, Glamoros Gowns, Glamouros Gowns.